22 replies to this topic

[gammaman]

Recently, I have been unable to view Ravens.com videos on my Win 7 desktop or my Kindle Fire.

Would you please offer advice?

Thanks,

Gammaman

[berad]

Do you have Adobe Flash updated for both of them?

[gammaman]

Berad,

I re-installed Flash Player and now can view videos.

Thanks,

Gammaman

[berad]

No problem, Flash needs a decent amount of updates so if you put if off (like I do) you won't be able to see videos/apps that support it.

[jus'_crAzy]

I'm still having this problem. Videos on BR.com doesn't work on Firefox or Waterfox. They work on IE and Chrome. Other video sites work just fine; it's only here.

The thumbnails of the videos show up just fine. Pop-out window produces a blank page.

I've already reinstalled Flash, and I've tried installing an older version. I also disabled all popup/ad blockers.

No dice.

[Moderator 2]

I passed this on to Admin 3,

[Moderator 6]

I'm still having this problem. Videos on BR.com doesn't work on Firefox or Waterfox. They work on IE and Chrome. Other video sites work just fine; it's only here.

The thumbnails of the videos show up just fine. Pop-out window produces a blank page.

I've already reinstalled Flash, and I've tried installing an older version. I also disabled all popup/ad blockers.

No dice.

I think Chrome has its own built in flash player and IE uses a separate version than Firefox. The IE version is 'ax' and the Firefox version is a 'plugin'. Are you sure you're using the right version?

First, as a quick test, try videos on NFL.com as they use the same player. You may also want to clear your cache/cookies in Firefox and try again.

My 3 cents.

[jus'_crAzy]

I passed this on to Admin 3,

I think Chrome has its own built in flash player and IE uses a separate version than Firefox. The IE version is 'ax' and the Firefox version is a 'plugin'. Are you sure you're using the right version?

First, as a quick test, try videos on NFL.com as they use the same player. You may also want to clear your cache/cookies in Firefox and try again.

My 3 cents.

Thanks for the response.

Yah, mon. NFL.com is working just fine. Like I said, it's only on BR.com.

Also, I have it so it deletes my cache/cookies/history upon exit.

I'll see if I can get something off the console.

[Admin 3]

Our video player is actually an HTML5 player and has nothing to do with Flash. It should play on all devices -- computers, tablets and phones. We also have the same player that NFL.com has so it's strange that NFL.com videos would work fine and BR.com ones do not.

We will pass along this thread to our developers and see if they can figure out the problem. We may reply back with some follow-up questions for you all.

Thanks very much for writing to us about these problems.

[Admin 3]

jus'_crAzy - You should be receiving an email from one of our developers soon.

[ravensdfan]

Hi,

Just wanted to add that I have the same issue with videos on this site. No issues with videos anywhere else, except here and on NFL.com. (which given what you've said would make sense).

Videos stop running but audio continues. Video player will not pause or stop. Eventually locks up browser completely. Using Firefox.

Thank you.

[Moderator 2]

Good to know I pass it on

[RavensTuck]

I am in the same boat. NFL.com vids play fine, BR ads run, then the videos don't load and I get "We're sorry, but this video is no longer available. This applies to the opening playoff video and all the vids in the video section. Flash is updated in Firefox and IE. THanks for the help, I love the playoff vids and cant wait to see them.

[Admin 3]

Thanks for passing along RavensTuck. We will investigate the issue. We may have a developer email you with questions.

[arnie_uk]

So it yous don't use flash I should be able to watch them on my iPad? Well they don't work for me either in that case

[Moderator 2]

They are in the new HTML 5 format, I can seen them on my iPhone, when they are working.

[arnie_uk]

They've never worked on my iPad, the homepage video doesn't even load or anything.

[Jahvel]

I can't no long watch videos on my laptop. like youtube videos or pop up ads will play but other then that the video won't play or it would play for sec then restart and do it over and over I even updated my flash player and still nothing it's doing it on firefox Internet Explore and Google Chrome I don't know what else to do or what's wrong

[Moderator 2]

Is it a specific video or all of them?

[Jahvel]

Is it a specific video or all of them?

All but youtube