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Videos Won't Play On My Computers


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#1 gammaman

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Posted 19 October 2012 - 05:55 AM

Recently, I have been unable to view Ravens.com videos on my Win 7 desktop or my Kindle Fire.

Would you please offer advice?

Thanks,

Gammaman
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#2 berad

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Posted 19 October 2012 - 08:12 AM

Do you have Adobe Flash updated for both of them?
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#3 gammaman

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Posted 19 October 2012 - 08:57 AM

Berad,

I re-installed Flash Player and now can view videos.

Thanks,

Gammaman
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#4 berad

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Posted 19 October 2012 - 08:59 AM

No problem, Flash needs a decent amount of updates so if you put if off (like I do) you won't be able to see videos/apps that support it.
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#5 jus'_crAzy

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Posted 22 October 2012 - 12:07 PM

I'm still having this problem. Videos on BR.com doesn't work on Firefox or Waterfox. They work on IE and Chrome. Other video sites work just fine; it's only here.

The thumbnails of the videos show up just fine. Pop-out window produces a blank page.

I've already reinstalled Flash, and I've tried installing an older version. I also disabled all popup/ad blockers.

No dice.
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#6 Moderator 2

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Posted 22 October 2012 - 10:28 PM

I passed this on to Admin 3,
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#7 Guest_Moderator 6_*

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Posted 22 October 2012 - 11:11 PM

I'm still having this problem. Videos on BR.com doesn't work on Firefox or Waterfox. They work on IE and Chrome. Other video sites work just fine; it's only here.

The thumbnails of the videos show up just fine. Pop-out window produces a blank page.

I've already reinstalled Flash, and I've tried installing an older version. I also disabled all popup/ad blockers.

No dice.

I think Chrome has its own built in flash player and IE uses a separate version than Firefox. The IE version is 'ax' and the Firefox version is a 'plugin'. Are you sure you're using the right version?

First, as a quick test, try videos on NFL.com as they use the same player. You may also want to clear your cache/cookies in Firefox and try again.

My 3 cents.
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#8 jus'_crAzy

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Posted 23 October 2012 - 09:32 AM

I passed this on to Admin 3,

I think Chrome has its own built in flash player and IE uses a separate version than Firefox. The IE version is 'ax' and the Firefox version is a 'plugin'. Are you sure you're using the right version?

First, as a quick test, try videos on NFL.com as they use the same player. You may also want to clear your cache/cookies in Firefox and try again.

My 3 cents.

Thanks for the response.

Yah, mon. NFL.com is working just fine. Like I said, it's only on BR.com.

Also, I have it so it deletes my cache/cookies/history upon exit.

I'll see if I can get something off the console.
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#9 Admin 3

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Posted 23 October 2012 - 09:45 AM

Our video player is actually an HTML5 player and has nothing to do with Flash. It should play on all devices -- computers, tablets and phones. We also have the same player that NFL.com has so it's strange that NFL.com videos would work fine and BR.com ones do not.

We will pass along this thread to our developers and see if they can figure out the problem. We may reply back with some follow-up questions for you all.

Thanks very much for writing to us about these problems.
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#10 Admin 3

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Posted 23 October 2012 - 02:04 PM

jus'_crAzy - You should be receiving an email from one of our developers soon.
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#11 ravensdfan

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Posted 24 October 2012 - 11:46 AM

Hi,

Just wanted to add that I have the same issue with videos on this site. No issues with videos anywhere else, except here and on NFL.com. (which given what you've said would make sense).

Videos stop running but audio continues. Video player will not pause or stop. Eventually locks up browser completely. Using Firefox.

Thank you.
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#12 Moderator 2

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Posted 24 October 2012 - 12:59 PM

Good to know I pass it on
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#13 RavensTuck

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Posted 04 January 2013 - 09:05 AM

I am in the same boat. NFL.com vids play fine, BR ads run, then the videos don't load and I get "We're sorry, but this video is no longer available. This applies to the opening playoff video and all the vids in the video section. Flash is updated in Firefox and IE. THanks for the help, I love the playoff vids and cant wait to see them.
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#14 Admin 3

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Posted 04 January 2013 - 01:39 PM

Thanks for passing along RavensTuck. We will investigate the issue. We may have a developer email you with questions.
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#15 arnie_uk

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Posted 05 January 2013 - 01:47 PM

So it yous don't use flash I should be able to watch them on my iPad? Well they don't work for me either in that case
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#16 Moderator 2

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Posted 05 January 2013 - 02:47 PM

They are in the new HTML 5 format, I can seen them on my iPhone, when they are working.
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#17 arnie_uk

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Posted 05 January 2013 - 09:31 PM

They've never worked on my iPad, the homepage video doesn't even load or anything.
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#18 Jahvel

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Posted 07 January 2013 - 02:06 PM

I can't no long watch videos on my laptop. like youtube videos or pop up ads will play but other then that the video won't play or it would play for sec then restart and do it over and over I even updated my flash player and still nothing it's doing it on firefox Internet Explore and Google Chrome I don't know what else to do or what's wrong
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#19 Moderator 2

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Posted 07 January 2013 - 04:48 PM

Is it a specific video or all of them?
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#20 Jahvel

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Posted 07 January 2013 - 08:04 PM

Is it a specific video or all of them?

All but youtube
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