I will start by saying I was a server for about 7 years before I joined the Marines. When I got out, I moved to Fort Myers, FL and became a server at a very popular restaurant on a spring break beach (so many stories from those 2 years, but it would be impossible to tell them in a PG form), I loved being a server, so I know the life style and I know what its like to be swamped with a lot of tables. That being said, I expect good service. I can tell when people are busy, people who have never worked in the industry may not understand what its like. Good service Ill normally leave 20%, if its great service all around, ill hook them up. I have high standards for servers.
When I was stationed in Pensacola, Fl for some trainging in the Marines, my wife at the time and our friends were in visiting and we all went out to the beach and was going to eat later. While we were on the beach we saw an advertisement for all you can eat crab legs (hard to find whole crab most places) so obviously we were down for this.
Its a decent drive from where we were at on the beach so I give the restaurant a call just to confirm prices, wait time, ask about the crab leg deal, etc....Everything was good to go.
Get to the restaurant, have signs for their all you can eat crab legs as soon as you walk in, we get seated and the group of us order drinks and some appetizers; shrimp, oysters, etc
Waitress comes back to take our order (im sure you can see whats about to happen) and we all say the crab legs. Shockingly, no crab legs. At this point im pretty frustrated and ask to talk to the manager, explain the situation and basically was told too bad. Not even 10% off on appetizers, which isn't a lot but at least that would of been an effort to try to fix the situation. But no.
We ended up driving back to the exact same spot we were at and just picked another place. Easily the worst experience on dining out.